Refund Policy

At Toutes Pièces Auto Shop, we strive to provide top-quality auto parts and exceptional service. However, we understand that sometimes a product may not meet your expectations. Our refund policy is designed to ensure a fair and transparent process for returns and refunds. Please review our policy carefully before making a return request.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be returned within [Insert number] days from the date of purchase.

  • The product must be in its original condition, unused, and in its original packaging.

  • The return request must be accompanied by a proof of purchase (receipt or order confirmation).

  • Certain items may be non-returnable, as specified in Section 5 below.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at [Insert Contact Email or Phone] to request a return authorization.

  2. Provide the necessary details, including the order number and reason for return.

  3. Once your return request is approved, you will receive instructions on how and where to send the item.

  4. Pack the item securely to prevent any damage during shipping.

  5. Send the item back using a trackable shipping method.

3. Refunds and Processing Time

  • Once we receive your returned item, our team will inspect it to determine if it meets our return eligibility criteria.

  • If approved, we will process your refund within [Insert number] days.

  • Refunds will be issued to your original payment method.

  • If your refund request is denied, we will notify you with a detailed explanation.

4. Exchanges

We offer exchanges for defective or damaged items. If you received a faulty product, please contact us within [Insert number] days so we can replace it with a new one.

5. Non-Refundable Items

Certain items are not eligible for returns or refunds, including:

  • Special or custom orders made specifically for you.

  • Discounted or clearance items marked as final sale.

  • Opened or used products unless defective.

  • Electrical components (e.g., sensors, fuses) due to installation risks.

6. Return Shipping Costs

  • Customers are responsible for the shipping costs associated with returning an item.

  • If the return is due to our mistake (incorrect or defective item), we will cover the return shipping fees.

  • Original shipping charges are non-refundable.

7. Cancellations

Orders can be canceled within [Insert number] hours after placement, provided the items have not been shipped.

8. Contact Us